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Frequently Asked Questions
Text Us! Text BBHELP to 833-377-8140
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Track My Bag
You can track your bag right within your customer portal! On the Subscription tab we have an active tracking bar to show you where your order is.
If you are looking for more details click here or track on USPS directly.
Please note, once shipped there is a 3-5 day black out period where your tracking will not update. Once scanned in the US, tracking will update regularly.
Most orders arrive within 10-13 days.
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Happiness Guarantee
Did you know we have a Happiness Guarantee?
Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
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What Size Should I Order?
Our Happiness Guarantee has you covered if the sizing isn't quite right. Find more details in our FAQ below
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How Do I Update my Subscription?
You have the flexibility to customize your subscription based on your preferences each month.
Want to try a new style or size? Need more undies this month? Click on the Subscription tab above, there, you'll see the option to Swap Style or Change Size.
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Shipping
After processing, we take 2-3 days to pack all orders. Once shipped, we will notify you via email and provide a tracking link. There will be a 3-5 day delay once tracking is received before it starts updating. Most orders arrive within 10 days once tracking is active.
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How Can I Earn Rewards?
Our Rewards program is currently being revamped and will be back later this month.
Easy, babe!
You can earn points by referring friends, making purchases or engaging with us on social media!
Use your points to redeem for discounts, free undies & bralettes or other BB items (our socks are a member favorite!)
Best part? We reward our babes for sticking with us by placing you in different "tiers" based on your total amount spent. Higher Tier = More Points Earned.
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Returns/Exchanges
We want you to love your products from BootayBag. While we don't accept returns due to the intimate nature of our products, we have you covered with our Happiness Guarantee. Check out our FAQ on this to learn more.
Please note. We want to get your order to you ASAP so once an order is placed it can not be cancelled.
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When Will I Receive my First Bag?
After you've purchased your subscription, we will send you notification via email once your order has shipped. Orders purchased before our monthly processing date will go out with current subscription orders. Orders purchased after our monthly processing date will ship out in 3 business days.
FYI, first time orders will only show in your Purchase History
The Lauren Bralette
Matching Bottoms Found In:
The Lauren Thong found in: 4 Pair, Mix It Up, 1+2 Pair Always Thong, Matching Set
The Inspiration
The Lauren Bralette is a must this holiday season! This bra gives you a natural figure without any digging in the elastic band or straps. Pair this sexy and sweet bralette with the Lauren thong for a cherry-patterned matching set that's sure to have you feeling merry and bright!
The Deets
Overlapping cups are double lined with sheer, delicate lace that gives this bra a romantic feel.
The bust’s elastic band and thick lace detail won’t dig into your skin.
Features four adjustable straps that cross back and down that will keep the girls secure.
Fit: Unpadded/ Adjustable Straps
Material: Nylon/Spandex
The Lauren Thong
Found In:
4 Pair, Mix It Up, 1+2 Pair Always Thong, Matching Set
The Inspiration
Lauren is our all-over lace thong in cherry print! Lauren’s soft and stretchy lace makes her perfect for all-day wear. Just as functional as she is sexy, the Lauren thong is ready for whatever life throws at ya!
The Deets
Soft, breathable lace that lies flat, giving you a smooth look under any clothing.
Her lace waistband is stretchy and secure, hugging you in all the right places.
Fit: Mid-High Rise
Material: Nylon/Spandex/Cotton gusset
The Olivia Thong
Found In:
4 Pair, 2 Pair Always Thong
The Inspiration
Our best selling style from July is back in a thong version because we are always listening to ya! She’s super soft, and her funky elastic waistband offers stretch and rise where you want it-mid or high!
The Deets
Thick elastic waist is secure and ready for all-day wear.
Soft cotton stretch and full gusset with minimal rear coverage.
Fit: Mid-rise
Material: Rayon/ Spandex/ Cotton Gusset
The Lauren Cheeky
Found In:
4 Pair, Mix It Up, 1+2 Pair Never Thong
The Inspiration
The Lauren Cheeky is your classic lace never thong. She’s sheer and breathable, so comfy you’ll forget you’re wearing undies! Lauren is our cheekier Never Thong option this month, and she’s sure to flatter your curves and show a little bootay.
The Deets
Made of our soft and stretchy lace that moves with you!
Lace thong waistband lies flat under any holiday outfit!
Fit: Mid-High Rise
Material: Nylon/ Spandex/ Cotton Gusset
The Tenley Cheeky
Found in:
4 Pair, 2 Pair Never Thong
The Inspiration
This high-rise cheeky accentuates your legs for a sexy shape. The Tenley cheeky features our buttery-soft no-show material with lace trim details! This seamless fabric disappears under clothes.
The Deets
Signature no-show material is soft and breathable.
Wide waistband features lace trim that is perfect for a stay-put fit.
Fit: High Rise
Material: Nylon/ Spandex/ Cotton Gusset
Happiness Guarantee! Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
New Collection Coming Soon
Stay tuned for our newest BootayBag collection!
Countdown until launch
Want to be notified of monthly drops?
Text BOOTAY to 833-227-8815
Tell Us What You Think
Now that you’ve got those undies, we’d like to know how we did!
