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Frequently Asked Questions
Text Us! Text BBHELP to 833-377-8140
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Track My Bag
You can track your bag right within your customer portal! On the Subscription tab we have an active tracking bar to show you where your order is.
If you are looking for more details click here or track on USPS directly.
Please note, once shipped there is a 3-5 day black out period where your tracking will not update. Once scanned in the US, tracking will update regularly.
Most orders arrive within 10-13 days.
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Happiness Guarantee
Did you know we have a Happiness Guarantee?
Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
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What Size Should I Order?
Our Happiness Guarantee has you covered if the sizing isn't quite right. Find more details in our FAQ below
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How Do I Update my Subscription?
You have the flexibility to customize your subscription based on your preferences each month.
Want to try a new style or size? Need more undies this month? Click on the Subscription tab above, there, you'll see the option to Swap Style or Change Size.
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Shipping
After processing, we take 2-3 days to pack all orders. Once shipped, we will notify you via email and provide a tracking link. There will be a 3-5 day delay once tracking is received before it starts updating. Most orders arrive within 10 days once tracking is active.
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How Can I Earn Rewards?
Our Rewards program is currently being revamped and will be back later this month.
Easy, babe!
You can earn points by referring friends, making purchases or engaging with us on social media!
Use your points to redeem for discounts, free undies & bralettes or other BB items (our socks are a member favorite!)
Best part? We reward our babes for sticking with us by placing you in different "tiers" based on your total amount spent. Higher Tier = More Points Earned.
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Returns/Exchanges
We want you to love your products from BootayBag. While we don't accept returns due to the intimate nature of our products, we have you covered with our Happiness Guarantee. Check out our FAQ on this to learn more.
Please note. We want to get your order to you ASAP so once an order is placed it can not be cancelled.
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When Will I Receive my First Bag?
After you've purchased your subscription, we will send you notification via email once your order has shipped. Orders purchased before our monthly processing date will go out with current subscription orders. Orders purchased after our monthly processing date will ship out in 3 business days.
FYI, first time orders will only show in your Purchase History
Leave Me Alone Bralette (and scrunchie)
Matching Bottom Found In:
Add-On Only (Leave Me Alone Jogger)
The Inspiration
The Leave Me Alone Bralette offers the support of a sports bra combined with a cotton comfort fit. Pair it with the matching jogger and add your favorite sneakers (or slippers) for a look that's all you, boo--no shirt necessary. Oh, and did we mention it comes with a matching scrunchie?
The Deets
Her breezy twist front and a peek-a-boo cut-out make this bralette a must-have statement piece.
The bra’s adjustable straps give you coverage tailored to your exact fit!
Fit: Adjustable Straps, Pullover Style
Material: Bamboo, Cotton, Spandex
Leave Me Alone Jogger
Found In:
Add-On Only. *Final Sale*
The Inspiration
Comfort meets style in our Leave Me Alone Jogger. These limited edition joggers are designed so you can get more out of your lazy days spent on the couch. This jogger’s relaxed-fit paired with a comfy, lived-in cotton material, makes for the ultimate cozy Fall fit.
The Deets
We truly thought of everything for this pair, including oversized pockets (duh). Stretchy, elastic ruffle waistband with drawstring. This live-in material is thick cotton for those cold nights!
Fit: Boyfriend cut. Oversized, High-Rise (or fold over the waistband for a low to mid-rise option!)
Recommendation: Runs large, please consider sizing down for a more true-to-size fit.
Material: Cotton, Spandex
Logan Bralette (Black)
Matching Undies:
Carla Thong found in: 4 Pair, Mix It Up, 1+2 Pair Always Thong, Matching Set
The Inspiration
Who says you have to choose between comfort and style? The Logan Bralette is here to prove that you don't have to compromise. Logan is seamless under clothing while giving you the natural, rounded shape your everyday bra should.
The Deets
Logan’s buttery soft, no-show fabric is so smooth you’ll forget you’re even wearing a bra. She adjusts to three lengths for a comfortable rib fit.
Her thick band creates a slimming silhouette to give you support and keep the girls secure.
Fit: Wireless, Back Hook-and-Eye Closures, Adjustable Straps, Unpadded
Material: Nylon, Spandex
Carla Thong
Found In:
4 Pair, Mix It Up, 1+2 Pair Always Thong
The Inspiration
Meet your new go-to undies. The Carla Thong is our simple, lightweight, and breathable thong that you'll never want to take off. Workout? Date Night? This pair of undies has got your bootay covered with an all-day, secure fit that doesn’t dig into your skin. She’ll hug the shape of your body, following your every curve for optimal comfort.
The Deets
Carla’s four-way stretch material is lightweight and breathable.
She’s the first (of many) BB undies that will have our newest feature: tear-off tags. (You’re welcome).
Fit: Low to Mid-Rise
Material: Nylon, Elastan, 100% Cotton Gusset
Bella Bralette (Black)
Matching Undies:
Any of the October styles!
The Inspiration
Bella is back in her OG color-- black! Bella is your go-to bra to throw under that v-cut LBD for your next night out. Bella is a chic, sexy, and timeless drawer staple that gives you a barely-there feel with all-day support.
The Deets
Her mesh cups are soft, lightweight, and breathable. Unlike bulky bra padding, Bella’s outlining is designed to conceal your bra under any tee.
Her supportive underwire gives you the lift and security you deserve.
Fit: Unpaddded, Sheer Mesh Cup, Supportive Underwire, Adjustable Straps
Material: Sheer Mesh, Nylon, Spandex
Joanne Thong
Found In:
4 Pair, 2 Pair Always Thong
The Inspiration
Take a walk on the wild side in the Joanne thong. Joanne is our newest member in the animal print undies we have been rolling out this year! Her zebra print in our signature no-show material is paired with a thick lace waistband sure to unleash your wild side.
The Deets
Stay-in-place thong that has a little more coverage on the back.
Joanne is the genuine mid-rise thong you have been begging for!
Fit: Low to Mid-Rise
Material: Nylon, Spandex, 100% Cotton Gusset
Carla Cheeky
Found In:
4 Pair, 2 Pair Never Thong
The Inspiration
Slip into our newest super-soft and lightweight Carla Cheeky and experience the most breathable, body-hugging fit ever. She’s sleek, sexy, versatile, and oh-so-comfy with just the right amount of coverage.
The Deets
Slip into our newest super-soft and lightweight Carla Cheeky and experience the most breathable, body-hugging fit ever. She’s sleek, sexy, versatile, and oh-so-comfy with just the right amount of coverage.
Fit: Low to Mid-Rise
Material: Nylon, Elastan, 100% Cotton Gusset
Annie Cheeky
Found In:
4 Pair, Mix It Up, 1+2 Pair Never Thong
The Inspiration
Annie is our cheekier Never Thong Pair this month in our classic no-show material. Her extra thick waistband is made of our stretchy lace material that lays flat under any outfit. Comfortable, cute, and durable, these undies are made to last and are always there to give you that extra boost of confidence!
The Deets
Front and back is our breathable, no-show material.
She has a super stretchy waistband with all the details you love!
Fit: Low to Mid-Rise
Recommendation: Runs small to size, please consider sizing up for a mid to high-rise fit
Material: Nylon, Spandex, 100% Cotton Gusset
Happiness Guarantee! Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
New Collection Coming Soon
Stay tuned for our newest BootayBag collection!
Countdown until launch
Want to be notified of monthly drops?
Text BOOTAY to 833-227-8815
Tell Us What You Think
Now that you’ve got those undies, we’d like to know how we did!
