Contact Us

Text Us!

Text BBHELP to 51816

Hours of Operation

Monday-Friday
9am - 5pm Central Time

Messages are generally returned within 24 hours. Please expect longer response times during weekends and holidays.

We're here to help!

Need help with an issue? Have a question or concern?
Our Care Team would be happy to assist you.

Thanks, Babe!

Someone from our customer care team will follow up soon.

Send Another Message

Frequently Asked Questions

Text Us! Text BBHELP to 51816

  • Once shipped, orders generally arrive in 7-10 business days.

    Member orders typically arrive around the 20th of the month.

    After your order leaves BB HQ, there is a blackout period of up to 5 days where tracking will not update.

    Most member orders will see active tracking after the 14th of the month.

  • Once an order is placed changes can not be made. We are excited to get you into your new BB, so we immediately send orders to our fulfillment team after they have processed.

    Any changes to your subscription must be made by the 4th of each month.

  • We want you to love your products from BootayBag. While we don't accept returns due to the intimate nature of our products, members are covered with our Fit Guarantee. Shoot our Care Team a quick email and we will take care of the rest.

  • Members are covered by our Fit Guarantee. Try it. Style It. Love it. If not, let us know within 60 days and we’ll find you something new to love. Shoot our Care Team a quick email and we will take care of the rest.

  • That depends on you babe, you’re in control!

    Choose from style of undies, quantity, and if you want to add something extra (like matching bralettes or limited edition items). We have a variety of subscription options for our members to choose from each month, and yes you can swap every month to get exactly what you want.

  • Once you’ve signed up, all changes can be made right within your customer account. Any changes must be made by the 4th of the month to reflect on your next order. Check out our FAQ page for more details on updating your subscription.

  • BootayBag is a monthly subscription, however you can skip a month at any time. Orders process on the 5th and arrive around the 20th of each month. Skip by the 4th to pass on a month’s order.

  • Exclusive access to new styles, discounts and our Fit Guarantee are a few perks our members have.

    You’ll be the first to know when we drop new collections or limited edition items. Once subscribed, you will receive discounts on all purchases (plus additional discounts throughout the year). Lastly, Try it. Style It. Love it. If not, our Fit Guarantee has you covered. Just let us know within 60 days and we’ll find you something new to love.