Contact Us
Text Us!
Text BBHELP to 833-377-8140
Hours of Operation
Monday-Friday
9am - 5pm Central Time
Messages are generally returned within 24 hours. Please expect longer response times during weekends and holidays.
We're here to help!
Need help with an issue? Have a question or concern?
Our Care Team would be happy to assist you.
Frequently Asked Questions
Text Us! Text BBHELP to 833-377-8140
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Size Guide
Our Happiness Guarantee has you covered if the sizing isn't quite right. Find more details in our FAQ below
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Happiness Guarantee
Did you know we have a Happiness Guarantee?
Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
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When Will I Receive My First Bag?
After you've purchased your subscription, we will send you notification via email once your order has shipped. Orders purchased before our monthly processing date will go out with current subscription orders. Orders purchased after our monthly processing date will ship out in 3 business days.
FYI, first time orders will only show in your Purchase History -
How Do I Update My Subscription?
You have the flexibility to customize your subscription based on your preferences each month.
Want to try a new style or size? Need more undies this month? Simply log in and view your subscription under the Subscription tab. There, you'll see the option to Swap or Change Size.
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General Shipping Info
Subscriptions
After monthly processing, we take 2-3 days to pack all orders. Once shipped, we will notify you via email. You can log into your account to see up to date tracking of your bag. Most orders arrive within 10 days after being shipped.One Time Purchases
After you complete your purchase, we will notify you via email once your order has shipped. Most orders arrive within 10 days after being shipped. -
How Can I Earn Rewards?
Easy, babe!
You can earn points by referring friends, making purchases or engaging with us on social media!
Use your points to redeem for discounts, free undies & bralettes or other BB items (our socks are a member favorite!)
Best part? We reward our babes for sticking with us by placing you in different "tiers" based on your total amount spent. Higher Tier = More Points Earned. Check out the Rewards Tab in your account to see how many points you have and to learn more!
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Returns/Exchanges
We want you to love your products from BootayBag. While we don't accept returns due to the intimate nature of our products, we have you covered with our Happiness Guarantee. Check out our FAQ on this to learn more.
Please note. We want to get your order to you ASAP so once an order is placed it can not be cancelled.
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What Will Come In My BootayBag?
Each month we curate a new monthly collection that includes 2 thongs, 2 cheeky undies, and a handful of limited edition items (like our monthly featured bralette!).
4 Pairs Subscription :
(Best Value!) Features all 4 pairs
2 Pairs Subscription:
Available in Mix It Up, Never Thong and Always Thong
1 Pair Subscription:
Available in Never Thong and Always Thong
Contact Us
Frequently Asked Questions
Text Us! Text BBHELP to 833-377-8140
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Track My Bag
Oops- BB HQ has a small delay in getting out orders for January. We will email tracking as soon as possible. XO
You can track your bag right within your customer portal! On the Subscription tab we have an active tracking bar to show you where your order is.
If you are looking for more details click here or track on USPS directly.
Please note, once shipped there is a 3-5 day black out period where your tracking will not update. Once scanned in the US, tracking will update regularly.
Most orders arrive within 10-13 days.
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Happiness Guarantee
Did you know we have a Happiness Guarantee?
Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
-
What Size Should I Order?
Our Happiness Guarantee has you covered if the sizing isn't quite right. Find more details in our FAQ below
-
How Do I Update my Subscription?
You have the flexibility to customize your subscription based on your preferences each month.
Want to try a new style or size? Need more undies this month? Click on the Subscription tab above, there, you'll see the option to Swap Style or Change Size.
-
Shipping
Oops- BB HQ has a small delay in getting out orders for January. We will email tracking as soon as possible. XO
After processing, we take 2-3 days to pack all orders. Once shipped, we will notify you via email and provide a tracking link. There will be a 3-5 day delay once tracking is received before it starts updating. Most orders arrive within 10 days once tracking is active.
-
How Can I Earn Rewards?
Our Rewards program is currently being revamped and will be back later this month.
Easy, babe!
You can earn points by referring friends, making purchases or engaging with us on social media!
Use your points to redeem for discounts, free undies & bralettes or other BB items (our socks are a member favorite!)
Best part? We reward our babes for sticking with us by placing you in different "tiers" based on your total amount spent. Higher Tier = More Points Earned.
-
Returns/Exchanges
We want you to love your products from BootayBag. While we don't accept returns due to the intimate nature of our products, we have you covered with our Happiness Guarantee. Check out our FAQ on this to learn more.
Please note. We want to get your order to you ASAP so once an order is placed it can not be cancelled.
-
When Will I Receive my First Bag?
After you've purchased your subscription, we will send you notification via email once your order has shipped. Orders purchased before our monthly processing date will go out with current subscription orders. Orders purchased after our monthly processing date will ship out in 3 business days.
FYI, first time orders will only show in your Purchase History
The Aspen Bralette
Matching Bottoms:
The Aspen Short found in Limited Edition
The Inspiration
Crafted in a supersoft, stretchy fabric that retains its shape, the Aspen Bralette is the perfect addition to your cozy wardrobe capsule. Aspen’s cropped cut and body-conscious design compliments your figure. With Aspen’s relaxed style, she’s the perfect matching set to wear on a self-care sunday (or literally any day of the week).
The Deets
All-over teddy-bear material is super soft to the touch!
Sheer lining added in front for optimized comfort (no nipples showing).
Fit: Unpadded, Pullover
Material: Polyester/Acrylic
The Aspen Short
Found In Limited Edition:
4 Pair, Mix It Up, 1+2 Pair Always Thong, Matching Set
The Inspiration
The short plus top is our new favorite work-from-home outfit sure to keep you warm and comfortable in our stretchy and fuzzy fabric! These shorts are ready to move with you all day long while still retaining their shape! Not only perfectly made for winter weather by the fireplace, but will be a go-to set when summer rolls around again. Aspen is the soft essential set designed for fashion-forward lounging!
The Deets
Elastic waistband and drawstring allow for a custom fit while still prioritizing comfort.
All-over teddy-bear material that is super soft to the touch.
Inseam length: 3.5 inches
Material: Nylon/Spandex
The Esme Bralette
Matching Undies Found In:
Esme Cheeky found in 4 Pair, 2 Pair Never Thong, Matching Set
The Inspiration
Heart it, love it. The Esme bralette is perfect to get you in the mood this Valentine's day! Esme’s sheer beige mesh with a heart pattern overlay is polished with a thick lace trim detail around the bust and adjustable shoulder straps. Heart pattern is fun and playful and matches with the Esme cheeky for a fun and flirty Valentine’s ‘fit!
The Deets
Double-lined sheer beige mesh
Adjustable shoulder straps
Fit: Adjustable Shoulder Straps/Unpadded
Material: Nylon/Spandex
The Esme Cheeky
Found In:
4 Pair, 2 Pair Never Thong, Matching Set Fit: Mid-High Rise
The Inspiration
Go ahead, show a little cheek! The Esme Cheeky retains just enough coverage to still be considered a bikini, but with extra style and flair. A mix of mesh and powermesh blends comfort and style together, while the elastic strap waistband provides that perfect fit. This matching set is simple and sweet for a galentine’s sleepover or a fun Valentine’s date night.
The Deets
Delicate sheer mesh for all-day comfort and breathability.
Ultrasoft thin, elastic waistband that hugs you without digging in.
Fit: Mid-High Rise
Material: Nylon/ Spandex/ Cotton Gusset
The Carla Bralette
Matching Undies Found in:
Grace Cheeky: 4 Pair, Mix It Up, 1+2 Pair Never Thong
The Inspiration
The Carla bralette drips with romance. This sexy, sleek design features lace cups, elastic bust band, spaghetti shoulder straps, and button loop closure in front, the Carla supports and flatters all shapes. The Carla is made in our soft, breathable micro mesh fabric, which feels like a second skin.
The Deets
Single-lined, see-through lace cups (*Butt.. we might just be wearing her as a top!)
New Button-and-loop front closures.
Fit: Fit: Unpadded/ Adjustable Straps/Pullover or Button Up front.
Material: Nylon/Spandex
The Grace Cheeky
Found In:
4 Pair, Mix It Up, 1+2 Pair Never Thong
The Inspiration
Our Grace Cheeky Bikini is a reinvented classic. Featuring delicate floral embroidery front, and a sexy single-lined mesh bootay, the Grace Cheeky bares it all! She’s a super sexy cheeky that may just be our new favorite!
The Deets
Ultra-comfy elastic waistband straps will stretchy and stay put!
Microfiber power mesh made for breathability.
Fit: Mid-High Rise
Material: Nylon/ Spandex/ Cotton Gusset
The Alia Thong
Found In:
4 Pair, 2 Pair Always Thong
The Inspiration
The Alia thong will be the sexiest undies in your drawer. She’s a jewel-toned g-string thong with lace front detail. With her adjustable waistband straps made of our soft elastic material, you’ll be hoping everyday is Valentine’s Day.
The Deets
Adjustable g-string thong has our signature ultra-comfy adjustable straps and gold hardware
Double-lined lace and powermesh front
Fit: High Rise
Material: Nylon/ Spandex/ Cotton Gusset
The Harper Thong
Found In:
4 Pair, Mix It Up, 1+2 Pair Always Thong
The Inspiration
With clever design, comfort, and quality details, the Harper thong is sure to become one of your favorites. She’s buttery soft and has a stretch lace waistband that won't dig in or lose its shape. Strikingly simple and wonderfully versatile, the Harper pairs perfectly with our Latte Bella Bralette!
The Deets
These undies are made of a special fabric blend that feels like silk, but has the durability and shape-holding power of microfiber.
Lace waistband lays flat under any outfit!
Fit: Mid-Rise
Material: Rayon/ Spandex/ Cotton Gusset
Happiness Guarantee! Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
New Collection Coming Soon
Stay tuned for our newest BootayBag collection!
Countdown until launch
Want to be notified of monthly drops?
Text BOOTAY to 833-227-8815
Tell Us What You Think
Now that you’ve got those undies, we’d like to know how we did!
