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Frequently Asked Questions
Text Us! Text BBHELP to 833-377-8140
Track My Bag
You can track your bag right within your customer portal! On the Subscription tab we have an active tracking bar to show you where your order is.
If you are looking for more details click here or track on USPS directly.
Please note, once shipped there is a 3-5 day black out period where your tracking will not update. Once scanned in the US, tracking will update regularly.
Most orders arrive within 10-13 days.
Did you know we have a Happiness Guarantee?
Our products make us happy, and we want them to make you happy too! If you aren’t 100% satisfied with your order, we want to make it right. Whether that means a replacement or finding something new for you to love, we’ll always do our best to take care of our babes.
What Size Should I Order?
How Do I Update my Subscription?
You have the flexibility to customize your subscription based on your preferences each month.
Want to try a new style or size? Need more undies this month? Click on the Subscription tab above, there, you'll see the option to Swap Style or Change Size.
After processing, we take 2-3 days to pack all orders. Once shipped, we will notify you via email and provide a tracking link. There will be a 3-5 day delay once tracking is received before it starts updating. Most orders arrive within 10 days once tracking is active.
How Can I Earn Rewards?
Our Rewards program is currently being revamped and will be back later this month.
You can earn points by referring friends, making purchases or engaging with us on social media!
Use your points to redeem for discounts, free undies & bralettes or other BB items (our socks are a member favorite!)
Best part? We reward our babes for sticking with us by placing you in different "tiers" based on your total amount spent. Higher Tier = More Points Earned.
We want you to love your products from BootayBag. While we don't accept returns due to the intimate nature of our products, we have you covered with our Happiness Guarantee. Check out our FAQ on this to learn more.
Please note. We want to get your order to you ASAP so once an order is placed it can not be cancelled.
When Will I Receive my First Bag?
After you've purchased your subscription, we will send you notification via email once your order has shipped. Orders purchased before our monthly processing date will go out with current subscription orders. Orders purchased after our monthly processing date will ship out in 3 business days.FYI, first time orders will only show in your Purchase History
New Collection Coming Soon
Stay tuned for our newest BootayBag collection!
Countdown until launch
Want to be notified of monthly drops?Text BOOTAY to 833-227-8815
Tell Us What You Think
Now that you’ve got those undies, we’d like to know how we did!