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Help Center

Welcome to our help center

How to get started with BootayBag

What is BootayBag?

How does BootayBag work?

What can I expect in my BootayBag?

What are the style options?

Do you take requests?

When can I expect my first order?

When will you ship my order?

Do I have to be home to receive my order?

How much is shipping?

Do you ship internationally?

Is it free to join/cancel?

Billing Questions

When will I be billed?

How much is the recurring payments?

Why was my subscription renewed?

Can I put a hold on my account?

What’s your cancellation policy?

Delivery schedule

Updating your Subscription

How do I create a customer account?

I can't log into my account?

How do I cancel my subscription?

How do I change my subscription?

How do I change my shipping address/card on file?

How do I change my style or size?


What is your return and refund policy?

What if I receive something other than what I ordered?

What if my BootayBag is damaged?

What if my BootayBag doesn’t fit?

What if I’m not satisfied?

More questions?

Does BootayBag give back?

Do you take suggestions for donations?

What if I have a question or need to contact BootayBag?

Brand Ambassador Program


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September Preview

We will be previewing our September BootayBag here!

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